Yes, it could also lead to more betas and "Early Access" games, or even crazier delays for monsters like Grand Theft Auto V.īetter late than broken, say I, and we shouldn't forget that "abuse" in any creator-consumer dynamic is a two-way street. Plus, letting customers return digital content could get publishers and developers to be more cautious about the state in which they release their games. Missed a sale that kicked in just after you bought a game? You're now protected for two weeks. Self-righteous pirate who uses lack of return policies to justify torrenting new games? This puts another nail in that quickly-closing coffin. But the "Valve polices abuse" corollary seems too vague and potentially capricious, as it stands, for champions of games as shorter-form experiences.īut on balance, Valve's decision to restore rights we took for granted prior to the rise of the digiverse is the right move at the right time. That's tricky, I know, because one player's three-hour speed-run is another person's 30-hour walking tour. Maybe the fix is to allow certain games to apply for special status, with a shorter refund window, based on content consumption estimates. The policy may need some fine-tuning to ensure that developers of smaller games don't get (ahem) steamrolled. Yes, Valve's refund policy could spell trouble for makers of content that takes less than two hours to complete. By contrast, had someone stolen the customer's physical wallet and used one of his bank or credit card to commit fraud, odds are said customer would have had a much more sympathetic conversation with his credit card company.
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Sony initially refused to refund the complainant his money, but folded after the television segment, apologizing and writing that it was kicking off a review of its process for "unauthorized transaction" complaints. The Best Places to Buy and Rent PC Games Online in 2021.
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